Repair Guide

Repair Guide


All repairs need to be lodged in writing.

You can lodge written repair requests online or email reception@eliterentals.com.au

Be as descriptive as possible and include photographs with your maintenance request so we can provide the best trade person for the job.
All maintenance requests require the landlord’s approval before a tradesperson can be authorised.

Please remember should a maintenance contractor be called to the property and the fault is found to be caused by the tenant/s or no fault is found, the tenant may be responsible for
the full cost of the account.

No power – Is it one of your appliances?
Ensure you do this before you contact Elite Rentals.
 Turn the power off at the mains power and remove all plugged in items, (including dishwasher, range hood, air conditioners, external power points and electronic roller doors).
 Turn the mains power back on
 One by one plug in the appliances.
 If the power turns off again – this is normally the item or power point that is causing the problem.
 To determine if it is the appliance or power point – plug in an extension cord into an alternative power point and try the appliance again.

Water Leaks/dripping taps
 If causing damage to the property or you have a concern regarding water wastage
please turn the water off at the meter (location of meter is on your ingoing inspection
report.)
 Mop/wipe up any excess water or use a bucket
 Report in writing to our office asap

No Water or Power
please check online or call for outages in your area or work being completed in your street/neighbourhood that may affect this
SA Water – 1300 883 121
SA Power Networks – 13 13 66

Air Conditioning
 Check the temperature is not set too low for cooling, nor too high for heating – ideal is 22 – 23 degrees before contacting us
Appliances
 Read through manuals and trouble shooting guides before contacting Elite Rentals